Refund policy

Return & Refund Policy

Thank you for shopping with Aura by GS!
We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

  • We accept returns or replacements only for items that are defective, damaged during shipping, or incorrect.

  • You must contact us within 7 days of receiving your order to report the issue.

2. How to Request a Return

  • Contact us at support@aurabygs.com with:

    • Your order number

    • Photo or video showing the issue

    • Your contact information

  • Our team will review your request and respond within 2 business days with instructions.

3. Approved Returns & Replacements

  • Replacement: We recommend replacements whenever possible. Once your return is approved, we will ship a replacement at no extra cost.

  • Refund: If a replacement is not possible, we will issue a refund to your original payment method within 3–7 business days of approval.

4. Shipping Costs

  • Defective or incorrect items: We cover the return shipping.

  • Other reasons (e.g., changed mind): Return shipping is the responsibility of the customer.

5. Non-Returnable Items

  • Items damaged due to misuse or accidents after delivery.

  • Items not reported within the 7-day window.

  • Items that do not match the original order. 

6. Processing Timeline

  • Refunds are processed within 3–7 business days after we receive and inspect the returned item.

  • Replacements are shipped within 5–15 business days, depending on supplier and shipping times.

7. Additional Notes

  • International orders may take longer due to shipping and customs.

  • We’re committed to making your shopping experience positive and hassle-free. If you have any questions, contact us at info@aurabygs.com