Shipping policy

Shipping Policy

Effective Date: 2025-09-01

At Aura by GS, At Aura by GS, we work with trusted fulfillment partners to deliver your orders safely and efficiently. Please read this Shipping Policy carefully to understand shipping timelines, costs, and procedures.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing times may be extended during holidays, peak periods, or supplier delays.

2. Shipping Methods & Delivery Times

  • Shipping times vary depending on the product’s origin, destination, and selected shipping method.

  • Estimated delivery times for U.S. orders:

    • Standard Shipping: 10–20 business days

    • Expedited Shipping: 5–10 business days

  • International orders may take 15–30 business days, depending on customs and local postal services.

⚠ī¸ Note: These are estimates only. Aura by GS is not responsible for delays caused by third-party carriers, customs, or unforeseen events.

3. Shipping Costs

  • Shipping fees are calculated at checkout and may vary depending on product weight, size, and destination.

  • Occasionally, free shipping promotions may be offered; terms will be clearly stated on product pages.

4. Order Tracking

  • Once your order is shipped, a tracking number will be emailed to you.

  • You can track your order directly through the carrier’s website.

  • Please allow 24–48 hours after shipment for the tracking information to update.

5. Lost or Damaged Packages

  • If your order is lost or damaged in transit, contact us at info@aurabygs.com within 7 days of delivery.

  • We may request photos, videos, or carrier documentation to process a replacement or refund.

  • Aura by GS is not responsible for delays or issues caused by carriers or customs.

6. Address Accuracy

  • Please ensure your shipping address is complete and accurate.

  • We are not responsible for packages lost due to incorrect or incomplete addresses.

  • If an order is returned due to an invalid address, customer is responsible for reshipping costs.

7. Additional Notes

  • Some products ship directly from CJ Dropshipping’s warehouses overseas. This may result in longer delivery times or customs inspections.

  • Aura by GS reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised effective date.